Free Webinar: Connectable – How to Strengthen Team Connection in the New Era of Work

Posted by & filed under Events.

Presented by:
Ryan Jenkins, CSP, WSJ Bestselling Author & Speaker, RyanJenkins.com
Diane P. Mika, Senior Vice President, Risk Management Officer, Berkley Design Professional

Wednesday, May 15, 2024
10-11 AM Pacific
12-1 PM Central
1-2 PM Eastern

1.0 AIA Learning Unit+
1.0 RCEP Professional Development Hour+

Berkley DP policyholders who participate in this program can qualify for a 15% Risk Management Education credit. Contact your agent for further information*

Register Now

A colossal 72% of global workers feel isolated at least monthly; with 55% saying at least weekly. Remote work, advancing technology, and an always-on work culture are fracturing our relationships resulting in deep disconnection. Ryan Jenkins distills everything you need to know about what’s causing today’s workforce disconnection and how you can increase connection to boost belonging, engagement, retention, and performance with employees at every level.

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Beware the Hidden E&O Risks of Remote Work

Posted by & filed under Published Articles.

By Laura Gookin | November 21, 2022

Independent insurance agencies with a blended remote and in-person work environment are discovering errors and omissions (E&O) issues that were rarely seen when everyone was in the office. Whether it’s employees working longer hours than intended from the comfort of home or fewer checks and balances because there is less face-to-face interaction, the latest trends have created new risks since pre-COVID 2020. At the same time, the market hardening that followed the pandemic is challenging agencies, prompting leaders to adjust their approach to E&O risk management.

Agency Operations

Once upon a time agency staff members could gather around the water cooler to discuss the issues of the day. Agency leaders could be reasonably confident that staffers were up to speed and understood current industry trends. Now it can be more difficult to get all of the agency’s players together to cover timely topics in a half-hour, and it might not be as apparent when someone is not on the same page — particularly if they are calling in from home, off camera.

Agency employees who are processing binders, policies and certificates of insurance from home may not be able to quickly turn to a supervisor or co-worker with a question. If the remote worker doesn’t get a timely response to a phone call, email or IM, they might not get the process right. Delays in getting answers also can lead to increased processing times and risks of errors.

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