May 7, 2025
When it comes to helping your client navigate professional liability insurance, it’s essential to be well-versed in all the aspects of the policy including when to contact the carrier and how to report a claim. Whether your client is in Real Estate Services, Insurance Services, or other service industries, knowing the ins and outs of the policy can help your client better understand their coverage and how the policy responds to various incidents that may occur. While it may seem simple, there are nuances to even the basics of a professional liability insurance policy. You’ll be prepared with answers if your client asks the following questions.
When should you or your client contact the carrier?
In addition to reporting a claim, there are several reasons you or your client may need to contact us, such as:
- Changes to the ownership structure of a firm
- Acquisitions/mergers
- Changes to services performed (adding or removing services)
- Requests for changes in coverage, such as a policy enhancement or exclusion.
What do I do when my client lets me know that they have a claim?
At Berkley Service Professionals, we encourage you to promptly report any claims, potential claims, notices of subpoena, or requests for documentation from a law firm. Doing so will benefit your client and enable the carrier to manage the claim proactively.
It also helps to have something reported earlier so that your client does not admit liability or agree to pay without the carrier’s consent.
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